Please ensure you read the following when placing a pre-order with us.
1.1 What is a Pre-Order?
We will have stated which items are available for pre order on the website. These items are not in stock at the moment, but they are items that will be due for later release, and we will have made them available for you in advance to order.
1.2 How to pay for Pre-Orders
At the moment, we are offering 2 options, the first being that the customer pays 100% of the value upfront, the second option being that the customer pays a non-refundable 10% deposit to secure their order. If you would like to pay via installments, this is also something that we can arrange for you by sending monthly invoices for you to pay.
1.3 If you pay 10% Deposit, when do you need to pay the remaining amount?
All remaining balances for Pre-Orders would need to be paid in full within 7 working days of us notifying the buyer that they have been received into stock.
1.4 Will you still get benefit of free shipping?
Yes, if your total order value is over £50, even if you have paid a deposit, we would not charge shipping on your final invoice if you have paid the 10% deposit, but if you order several items, we will wait until the last item has come into stock before shipping, unless you choose to pay postage for items that have arrived early.
1.5 Are extra costs incurred if 10% deposit is paid?
Absolutely not. Whether you pay the full amount upfront, or 10%, the price remains the same, the only difference as mentioned above is that the 10% deposit is non-refundable.
1.6 Can you cancel your Pre-Order?
Yes, you may cancel at anytime, however 10% would not be refunded, also any fees taken by PayPal would not be refunded as we do not get those back, in addition to this, pre order cancellations over 6 months will be refunded as credit on your account in the form of loyalty points to the value of your order or amount paid.
1.7 Will the items arrive on the dates listed?
Alot of the time, the items will arrive early, or on time, but there may be instances due to the manufacturer, that the item would be delayed, but we will keep you informed every step of the way.
1.8 Payment Plans
If you choose the payment plan option, you pay nothing on order, but we will then email you with options for payment plans, based on the time between your order and when the item(s) will come into stock, and will offer monthly or bi-monthly payment options to suit your needs.